CFPB Buried, Ignored Positive Cash Advance Customer “Tell Your Tale” Testimonials It Requested

CFPB Buried, Ignored Positive Cash Advance Customer “Tell Your Tale” Testimonials It Requested

Alexandria, Va. – New documents released today unveil when it comes to time that is first than 12,000 positive testimonials that payday loan clients presented to the customer Financial Protection Bureau (CFPB) included in the Bureau’s “Tell Your Story” effort. These consumer that is positive, which comprise 98% of this payday loan-related submissions, have not been made general public prior to. Rather, the Bureau buried and ignored these customer that is real-life because it marched forward with proposed guidelines that could restrict use of credit for an incredible number of Us americans.

The client tales had been unearthed through a Freedom of Information Act (FOIA) request filed December 31, 2015 by an agent for the Community Financial solutions Association of America (CFSA) – the trade relationship that represents the short-term financing industry. Through the period that is five-year by the FOIA request, 12,308 reviews associated with 12,546 opinions presented on short-term loans praised the industry as well as its services and products, or perhaps suggested good experiences.

The FOIA documents additionally unveiled just an exceptionally tiny range critical lending that is payday had been submitted towards the CFPB – just 240 or not as much as 2%. What’s more, the majority that is vast of critical remarks had been either erroneously categorized as payday feedback or they relate solely to frauds and unregulated loan providers that the CFPB’s proposed guideline does not deal with.


  • Of this 12,546 opinions presented to the CFPB’s “Tell Your tale” portal, 12,308 opinions – or higher than 98% — praised the industry and its own products.
  • Less than 240 client reviews – not as much as 2% — had been negative.
    • For the 240 comments that are negative 84 reviews had been erroneously classified as payday financing remarks. They failed to reference the lending that is payday, but instead bank complaints, insurance coverage complaints, and education loan complaints, among others examples.
    • For the 240 negative responses, 74 reviews associated with payday lending frauds and/or unregulated loan providers, both crucial customer protection problems that the CFPB’s proposed guideline does not deal with.

This information is in keeping with issue information through the CFPB and FTC, also surveys of pay day loan customers. Considering that the CFPB’s problem portal came online last year, complaints regarding pay day loans have now been miniscule – simply 1.5% of all of the complaints. Meanwhile, these complaints continue steadily to drop. The CFPB information mirrors customer complaints towards the Federal Trade Commission. With its summary of 2015 customer complaints, the FTC unearthed that simply 0.003per cent greater than three million complaints associated with payday lending. Both in the CFPB information and FTC information, mortgages, charge cards and lots of other services that are financial exponentially higher amounts of customer complaints.

Consumer studies of cash advance borrowers confirm their satisfaction that is overwhelming with item. A GSG/Tarrance survey unearthed that 96% of borrowers saw pay day loans as of good use and a huge bulk would recommend the solution to other people, highlighting their satisfaction with all the solution. A youthful Harris Interactive survey of pay day loan borrowers had comparable findings. Ninety-seven % of borrowers had been satisfied with the merchandise and 95% value having the solution to simply just take down a quick payday loan.

“The Bureau is pursuing its ideological crusade resistant to the regulated short-term superior site for international students lending industry along with its proposed guidelines, while ignoring the positive experiences provided by customers,” said Dennis Shaul, CEO of CFSA. “While claiming to hear customers through the “Tell Your Story” effort, the CFPB discounts real consumers’ requirements and choices. It really is clear that an incredible number of individuals are pleased with the cash advance product and solutions, and don’t wish the government to simply take this respected credit choice far from them.”

The Bureau has very very long reported that its problem database functions as its regulatory compass, and CFPB Director Richard Cordray recently told the Wall Street Journal that the database is a component associated with the agency’s DNA and plays a role that is integral directing its regions of focus and enforcement actions. The CFPB’s “Tell Your tale” initiative now verifies the figures within the CFPB’s grievance database; ındividuals are content with pay day loans. Nevertheless, the CFPB’s disingenuous and heavy-handed actions plainly raise questions regarding its objectives and whether preserving Americans’ usage of dependable and affordable short-term credit items is a concern.

People in the us nationwide ardently disagree using the form of unneeded overreach of this short-term financing industry proposed by the CFPB. When you look at the GSG/Tarrance survey, 74% of borrowers stated these are generally concerned with more restrictions on pay day loans because of the federal government and 80% believe present regulations are sufficient. When you look at the survey that is same about two-thirds of borrowers oppose the proposed CFPB laws.

“Consumers realize these loan services and products and work out decisions that are informed they want short-term credit,” said Shaul. “But the Bureau has continually disregarded their viewpoint, listening to lots of unique interest teams and customer activist companies instead of some of the an incredible number of US customers that will face the harsh consequences of the rulemaking.”